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Press Releases
Irvine, CA — May 8, 2007 - Promptlink Communications, a provider of software applications for the management of cable broadband networks and equipment, today announced the release of its Integrated Provisioning System (IPS)
More » Irvine, CA — May 7, 2007 - Promptlink Communications, a provider of software applications for management of cable broadband networks and equipment, today announced the release of an enhanced version of Promptlink Cable Modem Test Platform (CMTP) that will test 48 eMTA in a single batch, providing more capacity and complete testing capabilities than any competing product on the market. The new product version will be available mid Q2 2007.
More » Irvine, CA – August 21, 2006 – Promptlink Communications, Inc. today announced the release of version 1.2 of its industry-leading Cable Modem Test Platform (CMTP).
More » Irvine, CA - April 10, 2006 - Promptlink Communications, a provider of software applications for management of cable broadband networks and equipment, today announced a purchase agreement with Time-Warner Cable for Promptlink’s Cable Modem Test Platform (CMTP).
More » IRVINE, Calif. - December 10, 2002 - Toshiba America Information Systems, Network Products Division (NPD) today announced that its PCX5000 DOCSIS Wireless Cable Modem Gateway bundled with the JumpMASTERT Self-Installation Wizard is now available in select CompUSA retail stores throughout the United States. The PCX5000 represents the only device in its class to include, in one unit, a cable modem, wireless router, self installation software, and Internet security technology based on Check Point Software Technologies' VPN-1®/FireWall-1®.
More » News
May 8, 2007 Promptlink’s IPS was created to address cable operators’ needs to manage multiple business elements as a whole – provisioning, network operations, and support of the subscribers. The result: lower operational costs, faster and more accurate response and service for the customer, plus higher quality and customer satisfaction, which leads to reduced subscriber churn. By using a single unified application, data integrity and consistency are maintained. May 7, 2007 February 6, 2006
Integrated Provisioning System (IPS) Released to SSO Market Promptlink Communications today announced the release of Integrated Provisioning System (IPS) software solution for Small System Operators (SSO). The IPS solution integrates Promptlink’s Provisioning and Network Management software applications into one complete turnkey software solution to create a simple, low-cost, easy-to-use operations model perfectly suited for smaller cable operators. The broad functionality in all areas of the operations life-cycle for small system operators allows this solution to be the platform for all groups and users. Unique technology allows IPS to function as a service-based, rather than policy-based provisioning and monitoring system. The multi-user model supports Account Managers, Customer Service Representatives, Operations staff, Field Technicians and Network Engineers, while the web-based user interfaces make the solution accessible wherever the user is located. Detailed, extensive features and functions for cable plant network management enable engineers and support staff to work more efficiently within a single tool.
December 27, 2005
Cable Plant Monitoring Version 2.3 Released Promptlink announces version 2.3 of its premiere network monitoring and management product - Cable Plant Monitoring (CPM). Promptlink’s CPM software provides a network monitoring and management environment that is optimized for cable plant networks. Cable operators employ hybrid networks that are utilized for video, data and voice services; and this range of service classes elevates the requirements and demands of the tools used to manage these networks. CPM version 2.3 adds new features and functionality to this already advanced product. New features in CPM 2.3 include more detailed data analysis and presentation of DSTB/DHCT characteristics such as detailed user views of individual DHCT on the network. Other new features relate to enhanced and more flexible DOCSIS 2.0 support for cable modems, easier and more intuitive viewing of data in the web-based interface, added feature functionality for EMTA, new preset MIB parameters and enhanced CMTS Flap List drilldown detail.
CPM Version 2.3 is now available for purchase by new customers and offered for upgrade to existing customers.
September 19, 2005
Promptlink announces Addition of EMTA Testing to Cable Modem Test Platform In response to customer requests for additional device support, Promptlink today announced the release of an EMTA Testing Module to enhance the industry-leading Cable Modem Test Platform (CMTP). This module adds testing capabilities for all current EMTA devices, regardless of vendor. The EMTA module is a thorough test of both phone ports and all data performance, testing DOCSIS and PacketCable functionality in these devices. With the addition of this capability, CMTP is now the most powerful Test Platform available for MSOs, Cable Manufacturers and Independent RMA Test Houses. CMTP is already in use in Time-Warner systems, as well as other MSOs worldwide. The EMTA module is an add-on to the core CMTP system.
August 9, 2005
Promptlink Extends Reach into Europe Promptlink Communications today announced a partnership with GPS Technik of Switzerland. GPS Technik has begun integrating and reselling Promptlink’s new Integrated Provisioning System (IPS) in the European market. Promptlink’s IPS is an innovative software application solution that integrates Device Provisioning and Subscriber Management into a single combined solution. The integrated product is able to provide a higher level of service at a lower cost than the individual software products can provide separately.
May 2, 2005
Promptlink Expands Product Footprint into South America Costavision SA in Cartagena, Columbia and TV Cable Promisión S.A. in Bucaramanga, Columbia announced today an agreement to deploy Promptlink’s popular Cable Plant Monitoring (CPM) product to help manage the cable networks of these Columbian cable operators. Promptlink Cable Plant Monitoring (CPM) is a real-time network device management tool for managing DOCSIS networks. CPM software handles all DOCSIS cable modems, cable modem termination systems (CMTS’s) and other network devices allowing customers to readily see network problems, troubleshoot customer access issues, and easily deal with difficult management efforts, such as upgrading CM firmware on a very large scale. CPM is an enterprise application that helps manage A DOCSIS network efficiently, thereby enabling control of the DOCSIS network operational costs, while also increasing the up-time of cable Internet resources. These efficiencies help to increase cable operator revenues.
Costavision S.A. is a cable and telecommunications leader in the Indies city of Cartagena. With more than 150 direct employees and more than six years experience, Costavision serves cable TV and broadband Internet customers through its totally new hybrid fiber-coaxial cable network that guarantees the subscribers the best image and sound quality at their homes and with affordable prices. Today, Costavision is the leader in telecommunications and value added services over hybrid fiber optic and coaxial networks. With its new value added license to deliver telecommunication services and a very strong position on sales, Costavision S.A. is one of the 5,000 biggest companies in Colombia.
TV Cable Promisión S.A. is a Santander company in Colombia with 14 years of experience serving its communities with entertainment and information, using cutting edge technology and a highly qualified personnel that know, evaluate and satisfy customer needs, assuring an integral service to gain a strong position and develop its subscribers, partners, employees and shareholders. The fiber plant of TV Cable Promisión S.A is strategically located between the cities of Floridablanca and Giron. From this high development section of the metropolitan area, different signals and services are controlled.
March 28, 2005
Promptlink Adds Throughput Packet-Loss Testing Enhancements to Popular Cable Modem Test Platform (CMTP) To address the limitations of TCP-based throughput tests, Promptlink has added UDP-based throughput testing to its Cable Modem Test Platform (CMTP). The current maintenance release of CMTP now contains the choice of TCP or UDP throughput tests. There are three types of available throughput tests in CMTP: bi-directional, upstream and downstream. These tests were originally designed with just one mode of operation, as throughput or bandwidth verification tests. Now an additional mode that conducts packet loss testing is also available. CMTP now offers two types of throughput tests (based on TCP or UDP protocols) as well as additional configuration options for these tests. The Bandwidth tests use the TCP protocol, while the Packet Loss tests use the UDP protocol.
The packet loss test has been determined to be increase the ability to detect whether a modem is capable of producing expected throughput results. The throughput test supports more detailed analysis and provides information valuable in determining bandwidth capabilities. With cable operators pushing the bandwidth offerings higher and higher to customers, this test is critical in determining which cable modems can support such increased bandwidth offerings.
December 15, 2004
Promptlink Releases Version 2.0 of Cable Modem Upgrade Tool for Modem Firmware Management Promptlink Communications released version 2.0 of its popular Cable Modem Upgrade (CMU) tool for firmware management of DOCSIS Cable Modems. CMU version 2.0 incorporates innovative method to safeguard modems during the firmware upgrade process, preventing widespread modem outages that can be caused by defective cable modem firmware.
Responding to market pressures to help safeguard cable modems during mass firmware upgrades, Promptlink’s CMU version 2.0 executes an innovative and proprietary method for performing mass firmware upgrades. CMU 2.0 has an added monitoring function that tracks the success of mass cable modem firmware upgrades and halts this process when customer-determined thresholds are exceeded for failed upgrade. CMU 2.0 is now available to all current and future Promptlink customers needing to manage mass firmware upgrades. CMU has already been used by MSO customers to upgrade thousands of cable modems in a safe, speedy and efficient manner. CMU 2.0 promises to exceed version CMU 1.0 with this security enhancement and other new features. CMU is a part of many Promptlink products, including Cable Plant Monitoring and Cable Modem Test Platform; where the flexibility to upgrade firmware on-the-fly adds value to these other products.
May 3, 2004
Promptlink Debuts New Product to Test DOCSIS Devices in a Warehouse Environment Promptlink Communications today announced the release of a new innovation in Cable Modem Testing tools, the Cable Modem Test Platform (CMTP). Promptlink’s CMTP is an SNMP based tool designed specifically to test and verify the functionality of DOCSIS cable modems. With a large volume of cable modems being returned from customer homes that must be screened for functionality, CMTP fills a definite need in the cable broadband industry. This CMTP test platform allows MSOs, Cable Modem Manufacturers and Independent Test Laboratories to perform testing and verification of cable modems, up to hundreds at a time. CMTP acts as a test harness, allowing rapid and cost-effective testing, such as monitoring and upgrading the modems that are returned from subscribers. This system is highly flexible – it can test and upgrade modems from different vendors and generate Pass/Fail notices or other detailed customizable reports. The test procedures can also be customized to meet specific needs. CMTP quickly creates a test environment that simulates a small cable plant, building benefits from a controlled test environment that allows for diagnosis of device-related issues by elimination outside influence found in a live plant.
December 13, 2002. Forbes.com: Integrating
Wireless And Broadband
Wi-Fi wireless networking is quickly becoming the favored way to network a home, a small office and many public spaces such as airports and even public parks.
More » December 12, 2002. CED Magazine: Toshiba wireless cable modem gateway hits retail shelves
Toshiba America's Network Products Division (NPD) is jumping with both feet into the market for hybrid cable modem/wireless router gateways, and its strategy includes a play for sales in both the cable operator and retail channels. This week, the retail portion of Toshiba's plan kicked off, as its first product hit CompUSA store shelves across the country.
More » December 6, 2002. Promptlink is proud to announce that our most recent software application, the Home Networking Wizard, was sucessfully demonstrated at the 2002 Broadband Plus show in Anaheim, CA. This software makes it easy to install advanced cable modems, such as the Toshiba PCX5000 Wireless Cable Modem Gateway.
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