Promptlink’s CPE Test Platforms and Network Monitoring Software Tools Product Support
Customers under a current software support contract receive remote technical support for all user activities with the software, along with bugfixes and other minor enhancements. This includes online support, as well as remote configuration and troubleshooting of Promptlink software and systems. most issues are quickly solved by remotely accessing Promptlink systems at the customer's location. Customers under a current hardware support contract receive the same troublshooting support, in addition to replacement of defective hardware covered under the plan using the fastest available shipping method.
Support work is initiated by initiating a live chat session or by filling out the form found at https://www.promptlink.com/support/ticket/. We can accommodate your needs of a technical nature and make sure any incident or support questions you have are promptly solved.
The Promptlink support ticketing system combines standard functions of operations centers with software support desks. It features automated methods for routing and dispatching tickets so that processing of specific types of tickets is done by the appropriate support personnel. For example, general issues are routed to Tier 1 specialists while software bugs go to software developers and application engineers. The amount of time that passes when you find an issue and we solve it is short and of no unneeded stress for you and your business. No issue is too complex for our Support team, and we make sure if you don’t know the solution, we will find it for you.
At Promptlink we specialize in providing our customers with the best CPE test solutions and network management product support and service plans, so you don’t have to stress. Our knowledgeable and dependable customer service representatives are always ready to answer any of your questions.