Company News

October 12, 2021

Promptlink Expands CPE Atlas Testing Capability to Include Wi-Fi 6e and Multi-Gigabit Ethernet

CPE Atlas Provides Operators, 3PLs and Certification Labs with the Latest Technology to Test Broadband CPE

Oceanside, CA – October 12, 2021 – Promptlink Communications, Inc., a leading provider of software applications for broadband network management and customer premise equipment testing, announced today that it has launched support for Wi-Fi 6e wireless testing, as well as multi-gigabit Ethernet testing. This advancement gives customers the ability to certify the latest broadband CPE devices to the full capability of the Device Under Test (DUT). Promptlink is shipping CPE Atlas systems equipped with these upgrades today.

Read Full Release Download PDF


November 19, 2020

Promptlink Technology Chosen by Indonesia’s Cable TV and Fixed Broadband Internet Provider, Link Net’s First Media, for Expanded HFC Network Diagnostics

Promptlink Network NoiseHawk Selected to Locate Network Noise and PNM Impairments

Oceanside, CA – November 19, 2020 – Promptlink Communications, Inc., a leading provider of software applications for broadband network management and customer premise equipment testing, today announced that it has been chosen by First Media, one of the leading cable TV and fixed broadband internet providers in Indonesia operated by PT Link Net Tbk (LINK), to provide Proactive Network Maintenance (PNM) and Network Noise Localization solutions to help First Media optimize customer’s broadband experiences.

Read Full Release Download PDF


June 1, 2020

Promptlink to Assist Cable Operators to Maintain Internet Service Availability During COVID-19 Crisis

Promptlink Remote Network NoiseHawk Managed Service Add-on to be Offered to Cable Operator Customers Free for a Limited Time to Address Network Noise Issues

Oceanside, CA – June 1, 2020 – Promptlink Communications, Inc., a leading provider of software applications for the management and testing of broadband networks and equipment, today announced an initiative to assist Cable Operators to quickly locate sources of upstream noise in their network with minimal analysis during the COVID-19 crisis.

Read Full Release Download PDF


June 3, 2019

PROMPTLINK COMMUNICATIONS ANNOUNCES LAUNCH OF A NEW PATENT-PENDING SOLUTION THAT ACCURATELY PINPOINTS ELUSIVE NETWORK NOISE IN CABLE NETWORKS

PROMPTLINK NETWORK NOISEHAWK - A software-only solution that pinpoints the source of noise in HFC cable plants.

Oceanside, CA – June 3, 2019 - Promptlink Communications, a leading provider of software applications for the management and testing of broadband networks and equipment, today announced the launch of Network NoiseHawk®. Utilizing a patent-pending algorithm to analyze PNM and SNMP polling data, Network NoiseHawk accurately pinpoints network noise and easily displays it for cable operators and their technicians, allowing for quick correction to noise issues.

Read Full Release Download PDF


April 25, 2017

Promptlink Communications Announces Launch of Cable Modem Test Platform Version 2

Next Generation Tester Supports DOCSIS 3.1 and Routers on a Single Platform

Oceanside, CA – April 25, 2017 - Promptlink Communications, a leading provider of software applications for the testing and management of broadband networks and equipment, today announced the introduction of the next generation of Customer Premise Equipment (CPE) test platforms, Cable Modem Test Platform Version 2 (CMTPv2). This product combines router and DOCSIS testing functionality and support for DOCSIS 3.1 devices at the fastest speeds ever offered in a Promptlink product.

Read Full Release Download PDF


November 30, 2015

Promptlink Communications Announces Expansion of Set-Top Box Test Platform
to Support ARRIS DAC STB Testing

Added Support Puts Set-Top Tester in Forefront of Testing Options for Telecom Operators

Oceanside, CA - November 30, 2015 - Promptlink Communications, a leading provider of software applications for the testing and management of broadband networks and equipment, today announced an expansion of its’ technology-leading Set-Top Box Test Platform (STBTP) to support the testing of Arris Digital Access Controller (DAC) enabled set top boxes.

Read Full Release Download PDF


May 20, 2014

Promptlink Communications Officially Launches Set-Top Box Testing Platform

Leaders in data, voice and wireless CPE test solutions for broadband network providers launch video testing for DVB set-top boxes

SAN DIEGO - May 20, 2014 – On June 8, Promptlink Communications Inc., a leading solutions provider to broadband network providers, today announced release of the Promptlink Set-Top Box Test Platform™ (STBTP). Similar to other Promptlink test solutions, the STBTP product performs a complete functional test of all video and audio features of a digital set-top box, and is designed to be used by non-technical personnel.
“As a leader in Customer Premise Equipment (CPE) test solutions, Promptlink recognized the importance of adding video equipment testing to our suite of products” said Dr. Foad Towfiq, president and CEO of Promptlink Communications, a U.S.-based company with headquarters in Oceanside, Calif, in San Diego County. “We have provided an advanced analysis tool to allow our customers to manage field-returned inventory and quickly determine functional and non-functional equipment at the highest level of reliability. Along with our recent release of a wireless router testing solution, the STBTP product further expands our product offerings to the cable and telecommunications industry.”

Read Full Release Download PDF


December 15, 2013

Promptlink Communications Announces Launch of Wireless Router Test Platform With Promptlink ACS for TR069 Management

New Product Expands Product Line to Support Wireless Router Testing

Oceanside, CA - December 15, 2013 - Promptlink Communications, a leading provider of software applications for the testing and management of broadband networks and equipment, today announced the introduction of the Wireless Router Test Platform (WRTP) to support the testing of any wireless router, access point or hotspot.

Read Full Release Download PDF