Network NoiseHawk

Network NoiseHawk—Hearing, Not Just Listening

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Promptlink Communications Announces Network NoiseHawk™

Find Help with our Broadband Network Noise Diagnostic Software for HFC Cable Plants Today.

Broadband Network Noise Problems

Promptlink's Network NoiseHawk solves the ongoing problem of pinpointing network noise in the cable network. This problem has plagued DOCSIS HFC Networks for years, with limited tools available to find the problem area of the network. Whether it is a bad amplifier, bad tap or coupler, finding such issues usually involves many expensive hours spent driving around and searching for the damaged piece of equipment.

Competitors not Pinpointing the Problem

Current competitive solutions make you invest in expensive hardware to deploy in cable headends, and do not truly localize the upstream noise or ingress source. Promptlink Network NoiseHawk utilizes a Patent-Pending algorithm to analyze multiple sources of data, such as PNM (Proactive Network Maintenance) and SNMP (Simple Network Management Protocol) polling data, collected by Promptlink's Cable Plant Monitoring (CPM), to pinpoint the source of the cable ingress as finely as to a specific amplifier. Our broadband network noise diagnostic software for HFC cable plants is perfect for what you need in pinpointing the problem.

A Smarter Solution

Utilizing system maps and network hierarchy, combined with this algorithm, such pinpoint accuracy can be achieved. NOC personnel can use CPM's Alarm Dashboard functionality to find signal leakage or noisy components, then can direct technicians to the source.

Network NoiseHawk Pinpointing Network Noise

Additional tools allow for studying the characteristics of Upstream channels to pinpoint ingress or other upstream noise in a cable line:

as well as Upstream SNR history:

Network NoiseHawk Network Noise Diagnostic Software
Pinpointing Network Noise with Network NoiseHawk Diagnostic Software

In the Palm of Your Hand

Network NoiseHawk isn't just fast, smart and inexpensive! It is convenient and simple to use.

A technician need only carry a mobile phone, where they can easily access the location in the plant where the cable ingress or other upstream noise is originating from. We provide the highest quality broadband network noise diagnostic software for HFC cable plant problems, and we will make sure to help you solve your noise issues.

Promptlink's software-only solution takes the guesswork out as well as the endless hunting for signal leakage or other upstream noise sources.

Budgetary Bonanza

By reducing the time and number of technicians it takes to locate noise on the plant, Promptlink Network NoiseHawk reduces truck rolls, ladder moves, time to completion as well as labor costs, as problems are solved quickly and easily without the CapEx expenditure of extra headend equipment. Fewer problems means higher customer satisfaction and lower inbound call volume. The ROI is amazingly positive and short.

See for Yourself

See how Network NoiseHawk can pinpoint upstream noise in your cable plant. The best way to experience it is to try it for yourself.
Contact us today to schedule a live demo for your network noise diagnostic software and ingress detection for HFC cable plants and many additional services!

Network NoiseHawk—Hearing, Not Just Listening

Remote Network NoiseHawk

Remote Network NoiseHawk takes the analysis out of the equation - all the cable operator NOC needs do is open the "Noise Analysis Report" and dispatch a technician to the network component causing the noise. Promptlink's NoiseHawk staff does the work of analyzing and presenting the noise cases.

What is Remote NoiseHawk?

Promptlink's Remote NoiseHawk is an HFC network noise managed service offering add-on that takes the best of Network NoiseHawk and makes it simple and fast to implement. Prepackaged hybrid fiber coaxial network noise reports show technicians exactly where the cable signal leakage or other noise source is and when to go to fix those challenging RF noise issues.

  • Promptlink staff performs the noise case analysis
  • Presents packaged noise reports ready for dispatch
  • Identifies location, time and type of noise, along with instructions on the network component that is the most likely source
  • Can be on-demand or generated automatically based on Promptlink's noise alarm dashboard
  • System map overlays show which network components to work on and provides real-time updates to show whether the maintenance was successful
  • Mobile-friendly screens make it easy for Techs to access the noise reports, see the cable ingress or other noise source and report progress.

Why Remote NoiseHawk now?

The COVID-19 pandemic has resulted in greater demands and degraded availability of Internet services for some cable providers, who have been deemed "Essential Services"

  • New and higher consumer expectations to deliver network performance 24/7
  • Increased volume of consumer activity/utilization leading to saturation of networks, revealing network bottlenecks
  • Increased volume of contact center calls to depleted employee bases
  • Underlying noise issues being magnified, leading to service truck rolls
  • Risk of customer churn, service brand impacts

Promptlink Communications is here to help!

  • COVID-19 assistance - Remote NoiseHawk is temporarily free for 30-days as an add-on to Network NoiseHawk
  • Promptlink is reaching out to strategic Cable/MSO Customers to collaborate on solutions in response to COVID-19
  • Promptlink has developed the Remote NoiseHawk-based Service-Assist offering to lessen the impact on resource-strained operators
  • Eliminate the “learning curve” for cable ingress and other upstream noise analysis using Remote Network NoiseHawk
  • Minimize Tech time spent finding noise with packaged HFC network noise managed service reports ready for dispatch
  • Implementation time is short and required access minimal 

Contact Promptlink today to act on this limited-time offer

Noise Analysis Reports

Sample Noise Analysis report

Sample Noise Analysis Map

Sample Noise Analysis Map

Sample Report instructions

Sample Report Instructions


Remote NoiseHawk Workflow

Remote NoiseHawk Workflow