Promptlink CPE Testing and Network Monitoring Product Support
Customers under a current software support contract receive support for all user activities with the software, along with bugfixes and minor enhancements. This includes online support, as well as remote configuration and troubleshooting of Promptlink software and systems. most issues are quickly solved by remotely accessing Promptlink systems at the customer's location. Customers under a current hardware support contract receive the same troublshooting support, in addition to replacement of defective hardware covered under the plan using the fastest possible shipping method.
Support work is initiated by initiating a live chat session or by emailing . We can accommodate your needs for a busy schedule and make sure any support questions you have are promptly solved.
The Promptlink ticketing system combines standard functions of operations centers with software support desks. It features automated methods for routing and dispatching tickets so that processing of specific types of tickets is done by the appropriate support personnel. For example, general issues are routed to Tier 1 engineers while software bugs go to software developers and application engineers. The amount of time that passes when you find an issue and we solve it is short and of no unneeded stress for you and your business. No issue is too big for our engineers, and we make sure if you don’t know the solution, we will find it for you.
At Promptlink we specialize in providing our customers with the best CPE testing and network monitoring product support and service plans, so you don’t have to stress. Our knowledgeable and dependable customer services representatives are here to answer any of your questions.