Customers under a current software support contract receive support for all user activities with the software, along with bugfixes and minor enhancements. This includes online support, as well as remote configuration and troubleshooting of Promptlink software and systems. most issues are quickly solved by remotely accessing Promptlink systems at the customer's location. Customers under a current hardware support contract receive the same troublshooting support, in addition to replacement of defective hardware covered under the plan using the fastest possible shipping method.
Support work is initiated by initiating a live chat session or by emailing
The Promptlink ticketing system combines standard functions of operations centers with software support desks. It features automated methods for routing and dispatching tickets so that processing of specific types of tickets is done by the appropriate support personnel. For example, general issues are routed to Tier 1 engineers while software bugs go to software developers and application engineers.
More about Support and Service Plan