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Problem Information

Product* Please select a product Cable Modem Test Platform (CMTP) CPE ATLAS Wireless Router Test Platform (WRTP) STB Test Platform (STBTP) Cable Plant Monitoring (CPM) Integrated Provisioning System (IPS)

Case Type* Please select a type of your case We want to test a new firmware/device Platform Problem Platform Setup/Configuration Other

Some changes may have occurred before the problem starts. Please check all that apply:

We experienced a power outage

We are testing a new model

We replaced some cables

We moved a test station

We replaced some hardware

New firmware or new device?

New Firmware

New Device

Auto-upgrade requested?

Yes

No

Date of Desired Support

Severity* Please specify issue severity Level 1: Urgent (Critical Business Impact) - Response: Within 4 hours of a ticket being opened Level 2: High (Some Business Impact) - Response: Within 8 hours of a ticket being opened Level 3: Moderate (Minimal Business Impact) - Response: Within 1 business day of a ticket being opened Level 4: Low (Information Request) - Response: Within 1 business week of a ticket being opened

In this case we need to have you available immediately, otherwise we may downgrade our priority level.

Please let us know when you are available:

Immediately

Until the issue is resolved

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How can we help you?*

Detailed issue description*
(Include the rack number, device, model, error message, symptoms, steps to reproduce the issue, and any other pertinent information)

Is this a recurring issue?

Yes

No

Do you already have a ticket open for this issue?

Yes

No

Ticket No:

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Contact Information

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