Media Library

Discover the best of Promptlink products in captivating videos, podcasts and literature

Videos

The Promptlink Way

Doing things the Promptlink way, with the quality and reliability Promptlink is known for.

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Promptlink Communications' Software Solutions Save Cable Operators Time and Money

Network NoiseHawk through Cable Plant Monitoring reduces truck rolls, ladder moves, inbound calls, and service costs.

Promptlink Communications Demonstrates the Network NoiseHawk at SCTE 2019 in New Orleans

The Network NoiseHawk is a revolutionary, software-only solution that directs cable technicians to the source of network noise on the cable plant.

Promptlink Communications Meets Customers at Cable-Tec Expo 2019 in New Orleans

Promptlink Communications representatives meet with customers and prospects at SCTE 2019 and hear how Promptlink's Network NoiseHawk and CPE Testing Platforms are helping to transform their businesses.

Promptlink SCTE Cable-Tec 2019 Tradeshow Overview

At SCTE Cable-Tec 2019 in New Orleans, the Promptlink team talks about and shows Network NoiseHawk, designed to precisely locate noise within a DOCSIS cable plant and testing platforms like CPE Atlas and Set-Top Box Test Platform, designed for high-volume testing of STB, DOCSIS 3.1 devices, GPON ONT, DSL, and wireless routers.

Promptlink CEO is interviewed by Advanced Television

Promptlink tell Advanced Television about their Network NoiseHawk solution and other developments in test and monitoring.

Network NoiseHawk - Hearing, Not Just Listening

Network Noisehawk by Promptlink Communications is a smarter, software-only solution that allows you to pinpoint the source of network noise in your cable plant, right from your smartphone.

Learn more about Network Noisehawk

CPE ATLAS Demo Video

Promptlink’s CPE ATLAS is a next-generation SNMP-based tool designed to test the functionality of DOCSIS/EuroDOCSIS cable modems, wireless routers, DSL and GPON devices.

Learn more about CPE ATLAS

Promplink Communications Demonstrates Testing Solutions at Cable-Tec Expo 2019

Promptlink Communications demonstrated it's testing equipment at SCTE 2019, including the CPE ATLAS, a next-generation SNMP-based tool that tests and verifies devices faster and more accurately.

STBTP Demonstration Video

Promptlink’s Set-Top Box Test Platform is a complete functional testing solution designed for the highest volume testing requirements.

Learn more about Set-Top Box Test Platform

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Podcasts

Broadband Linkup: How Technology is Improving the Broadband User Experience

Chris Boring, VP, Sales and Marketing

Internet is the key to everything in this business, because everything flows through it.”

Chris Boring
VP, Sales and Marketing, Promptlink Communications

Communications have fundamentally changed since the implementation of broadband services; today, customer expectations are that communication is instant and clear.

Broadband Linkup: El mundo está más dependiente al wifi. ¿Lo podemos diagnosticar apropriadamente?

David Mosquera, Director, Latin American Sales

Antes de enviar un equipo a la calle para ser instalado, debemos diagnosticarlo claramente para asegurarnos que este funcionando al 100%.”

David Mosquera
Director, Latin American Sales, Promptlink Communications

David Mosquera, director de ventas de Promptlink Communications para el mercado latinoamericano, nos habla sobre el crecimiento de la tecnología de telecomunicaciones en Latinoamérica y cómo los hogares y oficinas de hoy en día dependen de una conexión de wifi estable.

Broadband Linkup: More ISPs Are Offering ‘White Glove’ Wi-Fi Service for Better Consumer Experience

Chris Boring, VP, Sales and Marketing

There's so many things that can affect Wi-Fi signals and I don't think people are aware of them. They are basically a radio wave and the faster the radio wave, the more sensitive it is.”

Chris Boring
VP, Sales and Marketing, Promptlink Communications

Here’s a hypothetical for you: At home, would you rather have electricity or Wi-Fi internet? It’s not necessarily a “chicken or the egg” scenario with today’s advanced wireless solutions. On this episode of Broadband Linkup by Promptlink Communications, host Sean Heath sat down with Chris Boring, Promptlink’s vice president of sales and marketing, to discuss all things Wi-Fi.

Broadband Linkup: How to Detect Noise in Cable Communications

Foad Towfiq, CEO, Promptlink Communications

In many cases, the small details are the ones giving you the right information.”

Foad Towfiq
CEO, Promptlink Communications

On this episode of Broadband Linkup we discuss pinpointing and troubleshooting the noise transmitted through cable modems with Foad Towfiq, President and CEO of Promptlink Communications.

Broadband Linkup: What to Watch for at SCTE Cable-Tec Expo

Chris Boring, VP, Sales and Marketing

SCTE is the chance to show whatever is out there or talk about it in a workshop; it's the key place.”

Chris Boring
VP, Sales and Marketing, Promptlink Communications

Chris Boring, VP of Sales and Marketing at Promptlink, discusses the upcoming SCTE CABLE-TEC 2019 Show in New Orleans and what visitors can expect to see at the show and at the Promptlink booth. Chris talks about the Network NoiseHawk and Promptlink Test Platforms that will be on exhibit at the Promptlink booth.

Broadband LinkUp: Cable-Tec Attendees Have Been ‘Out of Control Amazed’ with Network NoiseHawk

Foad Towfiq, CEO, Promptlink Communications

SCTE is the best way to present our product, because they can really use it, play with it, move the source of noise and see how it changes.”

Foad Towfiq
CEO, Promptlink Communications

For veteran tradeshow attendees, sometimes it’s difficult to inspire a real wow-worthy moment on the show floor. On today’s episode of Broadband Linkup by Promptlink Communications, host Sean Heath caught up with Promptlink Communications’ Foad Towfiq and Chris Boring at SCTE Cable-Tec Expo 2019 in New Orleans to discuss the launch of Network NoiseHawk and share impressions from the pre-eminent cable telecommunications event.

Broadband Linkup: Multiple Content Streams, Single Content Pipe

Chris Boring, VP, Sales and Marketing

The format of the media we consume is continually evolving. The devices that deliver it change, too.”

Alexander "Shony" Podarevsky
Senior System Engineer, Promptlink Communications

On this episode of the Broadband Linkup podcast, Alexander Podarevsky, Senior Systems Engineer for Promptlink, sat down with host Sean Heath to discuss the move towards content over data connection.

Broadband Linkup: Restauración de equipos es la estrategia rentable y ecológica para una industria de telecomunicaciones creciente

David Mosquera, Director, Latin American Sales

Cómo la automatización en la restauración CPE está impulsando a las empresas de telecomunicaciones en Latinoamérica.”

David Mosquera
Director, Latin American Sales, Promptlink Communications

Nuestro último podcast en español ha sido muy bien recibido por nuestro público latinoamericano, así que en el episodio de hoy de Broadband Linkup seguiremos explorando las últimas tendencias en la industria de las telecomunicaciones en este idioma.

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Blogs

What is CPE and Why Does It Matter?

CPE is an acronym for Customer Premise(s) Equipment, which refers to any piece of connected equipment that is used for accessing the Internet or generally accessing services on a provider network, whether directly or indirectly connected to that network. CPE can be provided by the telecommunications provider, such as a cable operator, telephone company or satellite provider. These companies either rent this equipment to the customer, provide it at no charge as part of the service, or allow a customer to purchase and provide their own equipment. As the name indicates, CPE will sit on the customer side of the network and can be a demarcation point between the provider network (WAN) and the customer’s home network or (LAN).

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Rural Broadband and FCC Expansion Explained

Many Americans do not live in cosmopolitan areas of the United States of America. Instead, they live in rural areas of the country. There are many reasons for this, one of which could be lifestyle preferences. Perhaps, the reason is due to the level at which an individual is financially stable. For instance, living and working in a rural area is much cheaper and more affordable. Therefore, moving to a cosmopolitan area would cause the individual to become financially unstable. Whatever the reason, many Americans choose to work and live in rural areas of the country. However, the disadvantage of this decision is that these people lack certain resources. More specifically, rural Americans lack access to digital communication and connection. As a result, these Americans are left behind when it comes to certain services that are provided digitally. Luckily, the FCC has decided to give $244 million dollars to help jumpstart digital services to rural areas of the United States of America. In 2020 the world was hit with the global pandemic COVID-19, where it became more important than ever for rural communities to have access to television, wire, radio, cable, or satellite for entertainment, work, and the latest news.

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The Challenges of Monitoring Upstream Noise in a Remote PHY Environment

The cable industry has been evolving the structure and performance of the broadband Hybrid-Fiber Coaxial (HFC) network since the inception of broadband internet in the mid-1990’s. This evolution has come in order to meet the ever-increasing thirst of the end-user for speed, delivered by higher bandwidth services. CableLabs, the industry standard-bearer for cable technology, has continually produced changes to the DOCSIS standards from DOCSIS 1.0 to the current DOCSIS 3.1 deployed in large part across major cable operators across the world. Each new version has brought higher bandwidth capacity to the copper HFC network and has steadily introduced fiber-optics deeper into the network. While some operators have moved entirely to a fiber solution, deploying Fiber to the Home (FTTH), others have embraced the incremental improvements from CableLabs that allow for use of the existing coax network they have invested in. The Converged Cable Access Platform (CCAP) is the latest version of technology, with multiple “flavors” springing from the CCAP design, most importantly designs based on a Distributed Access Architecture. Each new technology has increased scale and density to address this need for speed.

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Why Promptlink Automated STB Solution is Right for You

Given the importance of the STB to a cable or satellite television set up, it is rigorously tested to ensure that it is functioning optimally before being deployed to a user. Done manually, STB testing is a time-intensive and laborious process, as there are many features that need to be tested, such as video and audio quality, integration testing, and user experience, among other things. Additionally, there are often hundreds, if not thousands, of STB units that typically are tested at a given time; this large volume significantly extends the testing process. To shorten the testing time and to increase the number of STB units that can be tested, it is necessary to automate the STB testing process.

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What is broadband network noise and why is it difficult to find?

Setting up a broadband network for your business requires a lot of forethought and planning to ensure that it works optimally. There are several considerations that should be made when setting up your broadband network; failing to address these can lead to a whole host of issues that are likely to hamper your network performance and may also negatively impact your business operations and processes. Of the various issues that could affect a network, one of the most prevalent and challenging to manage is broadband network noise.

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How Do You Measure Network Health and Performance

It is important to regularly assess the health and performance of your network, as this has a significant impact on the success of your business.

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Best Broadband Network Performance Monitoring Software

Using network performance monitoring tools enables you to take a proactive, rather than reactive, approach in managing your network. Identifying and addressing potential issues rapidly before they can impact your business operations can save time and money.

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What is DOCSIS/Euro DOCSIS Firmware and Why it is Important

Learn more about what DOCSIS/Euro DOCSIS is and differences about the two and why it matters.

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Literature

Testing Advanced, All-in-one Set-top Boxes

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Pinpointing Network Noise

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End User Wi-Fi: Facts and Figures

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